1️⃣ I have no intention of keeping your money if you are unhappy with the level of service you receive. However, the only way to get the results is to get in and swim. I know you are busy, but if you can’t commit to at least working through the drills and workouts each week, then the type of services I offer aren’t for you.
2️⃣ Service fees are therefore only refundable if you are unhappy with the service you receive as a member. The following criteria applies to any requests for a refund
{a} By signing up for any SwimFast (The Progress Project FZE) Services you understand that the only way to get the results is to get in and swim, executing on the programs I write for you as set and prescribed.
{b} To be eligible to receive a refund on any services; you must meet the following criteria:
{i.} Demonstrate you have complete all workouts written as prescribed each week (Sunday – Sunday) by recording them on a Garmin, Suunto or Apple Watch.
{ii.} Emailed a link to each workout within 24hours of completion to workouts{at}icanswimfast.com with the subject line written in the format: Month – Week – Session Number. EG June W2 S1.
{iii.} Emailing hello{at}icanswimfast.com requesting the refund.
{iv.} Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.
3️⃣ Membership fees paid for the first 3 months are non-refundable for reasons, including but not limited to relocation, illness, injury, professional or family duties, facility access, or travel.
4️⃣ Membership fees paid for the current month are non-refundable for reasons, including but not limited to relocation, illness, injury, professional or family duties, facility access, or travel.
